Competency Framework
The Framework describes National
Museums Scotland’s expectations in how our staff
deliver the tasks and objectives of their job.
Each competency has four levels assigned. These levels reflect the required ability assigned to a specific role in question.
Each role in the organisation has been evaluated so that each competency is assigned an accurate level for that position.
Building Relationships
Works effectively and professionally as part of their team and co-operates with others across the organisation;
collaborates and networks externally for specific outcomes and projects; forms partnerships, nationally and internationally for mutual benefit.
Level 1: Contributes to effective teamwork
Level 2: Collaborates with others
Level 3: Develops, establishes and manages collaborations
Level 4: Builds strategic external and internal collaborations
Communicating & Engaging
Uses communication and interpersonal skills flexibly across all channels of communication, to engage, influence, persuade and negotiate ensuring a shared understanding and commitment to act.
Level 1: Communicates effectively
Level 2: Engages and influences others
Level 3: Influences and persuades in complex situations
Level 4: Inspires and communicates
Focusing on your Customers
Places the customer at the heart of what they do, engages, listens and responds to deliver exemplary service, creating an outstanding experience; supporting a culture of service excellence, both internally and externally.
Level 1: Comfortably deals with customers
Level 2: Is proactive in understanding customer needs
Level 3: Manages customer relationships and service levels
Level 4: Strategically develops our customer profile and services
Improving and Innovating
Builds personal, professional and organisational capability by keeping up-to-date, being creative, sharing ideas, taking risks, looking inside and out to continuously improve National Museums Scotland.
Level 1: Develops personally and professionally
Level 2: Seeks opportunities to continuously improve
Level 3: Facilitates organisational learning
Level 4: Strategically develops our role within the sector
Leading and Managing
Sets direction and standards to drive individual, team and organisational performance by involving, supporting, developing and enabling staff and others to effectively contribute to the present and the future of National Museums Scotland.
Level 1: Manages tasks and activities
Level 2: Manages staff
Level 3: Manages managers
Level 4: Leads and transforms
Planning for Success
Ensures effective delivery and completion by realistically planning and prioritising tasks and managing workload; develops and manages plans, programmes and projects, in consultation with stakeholders and within existing priorities, people resources and budgets.
Level 1: Follows plans and delivers
Level 2: Develops and implements plans
Level 3: Creates complex plans of action
Level 4: Plans at a strategic level